Terms of Service.

These terms are an agreement between you and NeuraHive Ltd, a company registered in England and Wales (“NeuraHive”, “we”, “us”). They cover your use of our websites (neurahive.app, www.neurahive.co.uk and neurahive.us), the NeuraHive platform and our AI, E.N.Z.O (together, the “Service”).

By creating an account, joining the waiting list or using the Service, you agree to these terms, our Acceptable Use Policy and — if you publish a website that collects visitors’ data — our Data Processing Addendum. Our Privacy Policy explains how we handle personal data.

If you use the Service for a business, you confirm you’re authorised to accept these terms on its behalf. You must be at least 18.

NeuraHive lets you describe your business and have E.N.Z.O build a website for it, publish and host it, edit it by asking in plain language, and — on plans that include it — have it improved automatically over time.

We’re launching in stages. Before launch, the Service may be limited to a waiting list or early access; features may change as we develop them. We’ll keep improving the Service and may add, change or retire features — if a change significantly reduces what you’ve paid for, we’ll tell you in advance and you can cancel.

• Give us accurate information and keep it up to date.
• Keep your login secure — you’re responsible for activity on your account. Tell us straight away at info@neurahive.co.uk if you think someone else has access.
• One person or business per account unless your plan says otherwise. Don’t share or resell access.

• Prices are shown before you subscribe, in the currency displayed at checkout. Prices exclude sales tax, which is added where applicable.
• Billing cycle: paid plans run in 30-day cycles starting on the day you subscribe, and renew automatically until you cancel. Your payment method is charged at the start of each cycle.
• Allowances: each plan includes allowances — for example websites per cycle, edits per day and AI usage, released in stages through the cycle. Allowances reset each cycle and unused allowance doesn’t roll into the next one. “Unlimited” features are subject to fair use so the Service stays fast for everyone.
• Price changes: we’ll give you at least 30 days’ notice by email before a price change affects you, so you can cancel first.
• Failed payments: if a payment fails we’ll retry and tell you; if it can’t be collected, we may move you to the free plan. Your sites won’t be deleted without warning.

Cancel any time from your account settings or by emailing info@neurahive.co.uk. Cancellation takes effect at the end of your current billing cycle — you keep your plan until then and won’t be charged again.

Our refund promise

If you’re not happy within 14 days of your first paid subscription, email us and we’ll refund that first payment in full — whether you’re a consumer or a business. After that, payments for past cycles aren’t refundable except where the law says otherwise or where the Service failed and we couldn’t fix it.

You own your content. The information, text, images and files you give us, and the websites built for you, are yours. To run the Service, you give us a worldwide, non-exclusive licence to host, copy, process, adapt, display and publish your content — only as needed to provide, secure and improve the Service. This licence ends when you delete the content or close your account (except for backups that roll off on schedule, and anything de-identified as described in our Privacy Policy).

You’re responsible for what you publish. You confirm you have the rights to the content you provide and that your website will comply with the law — including consumer, advertising and data protection law in the places you trade. If your website collects personal data from visitors (for example through a contact form), you’re the controller of that data and you need your own privacy notice; our Data Processing Addendum applies.

When you close your account you can export your website first. We delete account and website data within 30 days of closing (see the Privacy Policy for backups and exceptions).

E.N.Z.O uses artificial intelligence to write, design and edit your website. AI can make mistakes. Please review your website before publishing and after each change — check facts, prices, opening hours, claims, contact details and anything regulated in your industry. You’re responsible for the content you choose to publish.

As between you and us, you own the output E.N.Z.O creates for you, and we assign to you any rights we have in it. Output may be similar to output created for others, because AI works from patterns — we don’t promise it will be unique, and similar output created for others isn’t yours. Our AI transparency page explains more.

NeuraHive, E.N.Z.O, our software, design system, templates, section library, models and branding belong to us or our licensors. These terms don’t give you any rights in them except to use the Service. You may not copy, reverse engineer, scrape or build a competing product from the Service, or remove our notices. If you send us feedback or ideas, we may use them freely.

You must follow our Acceptable Use Policy. In short: no illegal, harmful, deceptive or infringing websites, no abuse of the Service or attempts to break its security or limits, and no using it to spam or harm others. We may remove content, suspend a website or close an account that breaks it — normally with notice, unless there’s a risk of harm or a legal reason not to.

The Service may let you connect a custom domain or other third-party services. Those are governed by their own terms, and we’re not responsible for them. You’re responsible for renewing domains you own.

We work hard to keep NeuraHive and your websites online, but we don’t guarantee uninterrupted availability — maintenance, updates and events outside our control can cause downtime. We’ll give notice of planned maintenance where we can. Support is by email at info@neurahive.co.uk.

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, NeuraHive disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose, title and non-infringement, and any warranty that AI-generated content will be accurate or error-free.

To the fullest extent permitted by law, NeuraHive will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for all claims relating to the Service is limited to the greater of the amount you paid us in the 12 months before the claim or US$100.

Some states don’t allow certain disclaimers or limits, so some of the above may not apply to you, and you may have additional rights under your state’s law.

If you use NeuraHive for a business and someone brings a claim against us because of content you published, or because you broke these terms or the law, you’ll cover our reasonable costs and losses from that claim. (This doesn’t apply to consumers.)

You can stop using the Service and close your account at any time. We may suspend or end your access if you seriously or repeatedly break these terms, don’t pay, or if the law requires it — we’ll give notice and a chance to export your content unless there’s a risk of harm or a legal reason not to. If we discontinue the Service entirely, we’ll give at least 30 days’ notice and refund any prepaid amount for the period after it ends.

• Local law: you’re responsible for making sure your website and how you use it comply with the laws where you do business. If you’re a consumer, you keep any rights the mandatory consumer law of your country gives you — for example the consumer guarantees under the Australian Consumer Law, or cancellation rights in the EU — and nothing in these terms takes them away.
• Taxes: prices may include or have added VAT, GST or sales tax depending on where you are; the amount is shown at checkout. Business customers may need to provide a tax number.
• Sanctions and export: you may not use NeuraHive if you are located in, or ordinarily resident in, a country or region subject to comprehensive UK, US, EU or UN sanctions, or if you are on a sanctions list — and you may not use it to benefit anyone who is.
• Language: these terms are written in English. Any translation is for convenience; the English version applies to the extent the law allows.

We may update these terms as the Service and the law develop. For material changes we’ll give you at least 30 days’ notice by email or in the product. If you don’t agree, you can cancel before the changes take effect; continuing to use the Service afterwards means you accept them.

These terms are governed by the laws of England and Wales, without regard to conflict-of-law rules — but this doesn’t take away any protection you have under the mandatory law of the US state where you live. Please contact us first at info@neurahive.co.uk; most concerns can be resolved quickly. If we can’t resolve a dispute informally within 60 days, either of us may bring proceedings in the courts of England and Wales, or, where your state’s law gives you the right, in the courts where you live.

• These terms, with the policies they refer to, are the whole agreement between us about the Service.
• If any part is found unenforceable, the rest stays in force.
• If we don’t enforce a right straight away, we can still enforce it later.
• We may transfer this agreement to another company as part of a reorganisation or sale — your rights won’t be reduced. You need our permission to transfer it.
• We’re not responsible for delays caused by events outside our reasonable control.
• Notices to us: info@neurahive.co.uk. Notices to you: the email address on your account.